Shipment may be delayed due to COVID-19

FAQ

  • Q
    What methods of delivery do you offer?
    A
    Orders are processed by Box o' Bliss or individual brands, then shipped by Deleo, a global logistics company.
    Deleo ships all products based on customs clearance policies.
  • Q
    How long does delivery take?
    A
    All orders at Box o' Bliss are shipped internationally from Korea.
    It will take about 2-3 business days to arrive at Incheon Airport upon initial product preparation.
    It usually takes 6-12 business days to be delivered.
  • Q
    How do I calculate shipping fees?
    A
    Shipping fees are automatically calculated by the product weight.
    If additional shipping fees occur after the payment is completed, Box o' Bliss is responsible for the extra fees.
  • Q
    Can I choose the delivery date and time?
    A
    You can not choose the delivery date and time.
  • Q
    Can I change my shipping address after placing an order?
    A
    Shipping address can't be changed once the order is placed.
    If you'd like to change the shipping address, please cancel and re-order.
    However, if the products are already 'In Transit', you can not cancel the order. Please contact via '1:1 Customer Support' or email
    contact@boxobliss.com for further assistance on changing the shipping address.
  • Q
    How can I track my order?
    A
    Follow the steps below to track your order :

    1) Log in and click 'My Page' on the upper right side of the page.
    2) Click 'My Page' then 'Your Order / Shipping Status'.
    3) Click 'View' then 'Shipping Status' to track your order.
  • Q
    My tracking status is not changing.
    A
    'Please contact via '1:1 Customer Support' in 'My Page' or email contact@boxobliss.com with your order information and inquiry.
  • Q
    Items within the same order arrived separately.
    A
    Your order may arrive separately if the items exceeded maximum box quantity or volume.
    Follow the steps below to track your order :

    1) Log in and click 'My Page' on the upper right side of the page.
    2) Click 'My Page' then 'Your Order/Shipping Status'.
    3) Click 'View' then 'Shipping Status' to track your order.
  • Q
    I haven't received my order.
    A
    If you haven't received your order, please contact '1:1 Customer Support' in 'My Page' with your order information for help.
    If you denied to accept the package due to change of mind or customs duties, your order amount will not be refunded.
  • Q
    Shipping Precautions
    A
    Processed food items such as sausage, beef jerky, ham and drinks, fresh fruits, seeds or medical products are restricted/prohibited
    at customs and will be discarded by customs without disposal notice if shipped.
  • Q
    Are all Box o' Bliss products shipped from Korea?
    A
    All products purchased at Box o' Bliss are shipped internationally from Korea.
    However, the product origin may differ by item so please see the item description.
  • Q
    How can I find the production date or best before date on Korean products?
    A
    Please refer to the item description in the item page for more information about the product.
    If you already received the product, please see the package for the production date or best before date.
  • Q
    Can I trust the quality of the products?
    A
    Box o' Bliss carries only the best & qualified products.

    1) We only sell officially licensed products.
    2) All products are carefully selected by our MD team.
  • Q
    How can I search the products?
    A
    You can search the items by category, brand, curation, or by keyword.
    Please use the menu on upper left side by category, brand, or by curation.
  • Q
    Can I get more information on the product?
    A
    Please refer to the item description in the item page for more information about the product.
    For further assistance, contact via '1:1 Customer Support' in 'My Page'.
  • Q
    How can I write and confirm my 'Reviews'?
    A
    You can leave a review only on purchased items.
    Follow the steps below to write a review post-purchase.

    1) Log in then click 'My Page' on the upper right side of the page.
    2) Click 'Your Order/Shipping Status'.
    3) Click 'Purchase Reviews' in the purchase history.
    4) Click 'Write a Review' and complete your review.
  • Q
    Item damaged before or during the delivery
    A
    If the item is damaged or if there was an error with the delivery, we will gladly accept merchandise exchange or refund. Follow the steps below for a refund :

    You may return it for a refund within 7 business days of the delivery date.

    Go to 'My Page' then fill out your information, order # and reason for return in '1:1 Customer Support' and follow the steps to complete the refund.

    Box o' Bliss is responsible for the return shipping fee if the refund is due to damaged item / wrong delivery.
  • Q
    How do I sign up?
    A
    You can sign up by creating a new Box o' Bliss account using your email address or by using your existing social media/other web account.

    E-mail Verification
    Click 'Register' on the upper right corner of the page and fill in the information to create an account.

    Social Media/Other Web Account Log In
    Click 'Sign In' on the upper right corner of the page and choose from 'Gmail', 'Facebook', 'Naver' and 'Kakao'.
  • Q
    I forgot my password.
    A
    Follow the steps below to reset your password :

    1) Click 'Forgot Password' in the log in page.
    2) Fill out your email address and click 'Send Password Reset Link'.
    3) Confirmation email will be sent to your email address.
    4) Log in with the temporary password in the email and change the password.
  • Q
    How do I change my password?
    A
    Follow the steps below to reset your password :

    1) Log in and click 'My Page' on the upper right side of the page.
    2. Click 'Customer Information'
    3. Input 'Current Password', 'New Password', then 'Comfirm Your Password'
    4) Click 'Save Change' to complete the password change.
  • Q
    I want to add or delete shipping address.
    A
    Follow the steps below to add or delete the shipping address.

    * Add shipping address
    1) Click 'My Page' on the upper right side of the page.
    2) Click 'Address Book'.
    3) Click the 'Add New Address' button to register a new address.
    4) Click 'Edit' if you'd like to edit existing address.

    * Delete shipping address
    1) Click the 'Edit' button for the address you'd like to delete.
    2) Click 'Delete' on the lower side to delete the address. * You can not delete the default address.
  • Q
    How do I change my personal information?
    A
    Follow the steps below to change your personal information :

    1) Log in then click 'My Page' on the upper right side of the page.
    2) Changes can be made in 'Customer Information'.
  • Q
    How can I delete my account?
    A
    Follow the steps below to delete your account :

    1) Log in and click 'My Page' on the upper right side of the page.
    2) Click 'My Page' then 'Customer Information' then 'Delete My Account'.
  • Q
    Can I sign up again with the same ID after deleting my account?
    A
    After deleting the account, you can not sign up with the same ID within 30 days.
    Personal information and order history of the previous account will not be restored even when the account is recreated with the same ID.
  • Q
    What happens to my coupons and mileage after I delete my account?
    A
    All coupons and mileage will automatically expire and will not be restored upon re-enrollment after the account is deleted.
  • Q
    What is the business hour for Customer Center?
    A
    [KST] Mon~Fri 10:00~18:00 (GMT +9H)
    [EST] Sun~Thurs 20:00~04:00 (GMT -5H)
    [PST] Sun~Thurs 17:00~01:00 (GMT -8H)

    Customer Center is closed on Weekends and Public Holidays based on Korea time (GMT +9H).
    If you have a question, please contact via '1:1 Customer Support' in 'My Page' or email contact@boxobliss.com.
    Please include the Order # and item name for faster assistance regarding order & shipping inquiries.
  • Q
    Can I combine my personal information and order history if I signed up with 2 IDs?
    A
    For transparent membership grading purposes, only 1 ID per member is acceptable.
    Personal information and order history can not be integrated so please check if there are any previous membership details prior to joining.
  • Q
    What payment methods do you accept?
    A
    You can make your payment through the following credit cards when ordering on Box o’ Bliss: VISA, MasterCard, American Express, JCB, UnionPay.
    (Note: Payment errors may occur if the country where the transaction is taking place differs from the country where the card was issued.)
  • Q
    When will the charge show up on my credit card?
    A
    It will follow the card company policy. Please contact the credit card company for details.
  • Q
    What do I do when there is a payment error?
    A
    If the payment did not go through, please try again after awhile.
    If the payment went through without the order being placed, please leave your order and payment information on
    'My Page' > '1:1 Customer Support' or via email to contact@boxobliss.com.
  • Q
    How do I confirm a payment?
    A
    If the payment was successful, you can confirm the payment via 'Your Order/Shipping Status' in 'My Page'.

    1) Log in and click 'My Page' on the upper right side of the page.
    2) Click 'Your Order/Shipping Status'.
    3) View 'Completed Payment' in the order history.
  • Q
    Can I cancel the order when the order is 'Shipping in Korea' or 'In Transit' after the payment is completed?
    A
    If the shipping status is 'Shipping in Korea' or 'In Transit', you can not cancel the order.
    Even if you request to cancel the order, the request will not go through.
    Follow the steps below for normal cancellation process :

    1) Log in and click 'My Page' on the upper right side of the page.
    2) Click 'Your Order/Shipping Status'.
    3) Click 'View'
    4) Click 'Cancel Order'.
  • Q
    Where can I check my order history?
    A
    Follow the steps below to check your order history :

    1) Log in and click 'My Page' on the upper right side of the page.
    2) Click 'My Page' then 'Your Order/Shipping Status' to see your order history.
  • Q
    Can I modify my payment method after the order is completed?
    A
    Payment method can not be changed once the order is placed.
    If you'd like to change the payment method, please cancel the order and re-order.
    However, if the products are already 'In Preparation', you can not cancel the order.
  • Q
    How to change the quantity / size / color & etc. of my ordered items
    A
    You can not change the quantity / size / color & etc of the ordered item once the order is placed.
    If you'd like to change the order details, please cancel and re-order.
    However, if the products are already 'In Preparation', you can not cancel the order.
  • Q
    Are customs duties included in the product price?
    A
    Product prices are not inclusive of any duties and taxes.
    Recipient is responsible for the payment of any customs duties so please contact your country's customs authorities for more information on
    customs clearance information and regulations.
    Please understand that we do not accept refunds and exchanges caused by the imposition of duties and that Box o' Bliss owes no responsibilities.
  • Q
    What are customs duties?
    A
    When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to
    a customs duty, which is a tax imposed on goods when transported across international borders. Your order may be subject to
    customs duties if the total amount exceeds $800.
  • Q
    Who is responsible for customs duties?
    A
    Box o' Bliss is not responsible for customs duties.
    Customs duties may occur in while going through the import procedure in the destination country and the Recipient must pay the duties.
    Orders over $800 may be subject to customs duties.
    For more information on customs clearance regulations by country, please contact your country's customs authorities.
    Please understand that we do not accept refunds and exchanges caused by the imposition of duties and that Box o' Bliss owes no responsibilities.
  • Q
    How do I calculate customs duties?
    A
    Customs policies may differ by country.
    For more information on customs clearance regulations by country, please contact your country's customs authorities.
  • Q
    Partial order cancellation
    A
    Partial order cancellation is not possible. Please cancel the entire order and re-order.

    * However, if the products are already 'In Preparation', you can not cancel the order.
  • Q
    How can I get the refund after order cancellation?
    A
    You will receive an automatic refund using the method you paid when ordering.
    Depending on the payment method, the duration of the refund may vary.
    Credit card refunds follow the policy of the credit card company, so please contact the credit card company for more details.
  • Q
    The order has been cancelled automatically.
    A
    If the ordered item is out of stock or if there was an unexpected issue, the order is automatically cancelled. In this case, we issue refunds based on the original payment method.
    Please contact '1:1 Customer Support' in 'My Page' for more help.
  • Q
    What if I received a wrong item?
    A
    You can get return/refund if you received a wrong item.

    * How to Request
    Click 'My Page' then '1:1 Customer Support' or email contact@boxobliss.com with your order information and reason for return then follow the steps to complete the refund.
  • Q
    Can I reject and return the item upon receiving it?
    A
    Returns and exchanges will not be accepted if they are simply due to change of mind.

    * Change of mind or dissatisfaction with color or size will not be accepted.
    Only with product defect/incorrect advertising, returns and exchanges are accepted.
  • Q
    Can I exchange / return the product upon receiving it? What is your return policy?
    A
    Box o' Bliss does not accept exchanges due to the internal policy, but refunds can be made if there is a product defect.

    * Reason for Return
    - Damaged product, wrong product shipped, wrong product information, etc - when Box o' Bliss is at fault.
    - Refunds for change of size, color or change of mind will not be accepted.
    - Depending on the product, if the item tag is misplaced, box or label / wrapping is damaged, if a free gift is damaged, misplaced, washed,
      altered or thrown away, refunds will not be accepted.

    * Return Period
    If the wrong product was shipped or there was a defective product, you can get a refund within 3 months after receiving the product or
    30 days after being aware of such information.

    * How to Request a Refund
    1) Log in then click 'My Page' on upper right side of the page.
    2) Fill in the reason for return and attach files in '1:1 Customer Support'.

    * Please refer to the following email from Customer Center for the return shipping address after the return request is accepted.
    Or contact via '1:1 Customer Support' for faster assistance.

    * If there was a product defect, Box o' Bliss will be responsible for the return shipping fee and all order amount will be refunded.
  • Q
    How soon will I receive a refund?
    A
    You will receive an automatic refund using the method you paid when ordering. Depending on the payment method,
    the duration of the refund may vary.
    Credit card refunds follow the policy of the credit card company, so please contact the credit card company for more details.