Orders are processed by Box o' Bliss or individual brands, then shipped by Deleo, a global logistics company. Deleo ships all products based on customs clearance policies.
All orders at Box o' Bliss are shipped internationally from Korea. It will take about 2-3 business days to arrive at Incheon Airport upon initial product preparation. It usually takes 6-12 business days to be delivered.
Shipping fees are automatically calculated by the product weight. If additional shipping fees occur after the payment is completed, Box o' Bliss is responsible for the extra fees.
Shipping address can't be changed once the order is placed. If you'd like to change the shipping address, please cancel and re-order. However, if the products are already 'In Transit', you can not cancel the order. Please contact via '1:1 Customer Support' or email contact@boxobliss.com for further assistance on changing the shipping address.
1) Log in and click 'My Page' on the upper right side of the page. 2) Click 'My Page' then 'Your Order / Shipping Status'. 3) Click 'View' then 'Shipping Status' to track your order.
Your order may arrive separately if the items exceeded maximum box quantity or volume. Follow the steps below to track your order :
1) Log in and click 'My Page' on the upper right side of the page. 2) Click 'My Page' then 'Your Order/Shipping Status'. 3) Click 'View' then 'Shipping Status' to track your order.
If you haven't received your order, please contact '1:1 Customer Support' in 'My Page' with your order information for help. If you denied to accept the package due to change of mind or customs duties, your order amount will not be refunded.
Processed food items such as sausage, beef jerky, ham and drinks, fresh fruits, seeds or medical products are restricted/prohibited at customs and will be discarded by customs without disposal notice if shipped.
All products purchased at Box o' Bliss are shipped internationally from Korea. However, the product origin may differ by item so please see the item description.
Q
How can I find the production date or best before date on Korean products?
Please refer to the item description in the item page for more information about the product. If you already received the product, please see the package for the production date or best before date.
Please refer to the item description in the item page for more information about the product. For further assistance, contact via '1:1 Customer Support' in 'My Page'.
You can leave a review only on purchased items. Follow the steps below to write a review post-purchase.
1) Log in then click 'My Page' on the upper right side of the page. 2) Click 'Your Order/Shipping Status'. 3) Click 'Purchase Reviews' in the purchase history. 4) Click 'Write a Review' and complete your review.
If the item is damaged or if there was an error with the delivery, we will gladly accept merchandise exchange or refund. Follow the steps below for a refund :
You may return it for a refund within 7 business days of the delivery date.
Go to 'My Page' then fill out your information, order # and reason for return in '1:1 Customer Support' and follow the steps to complete the refund.
Box o' Bliss is responsible for the return shipping fee if the refund is due to damaged item / wrong delivery.
1) Click 'Forgot Password' in the log in page. 2) Fill out your email address and click 'Send Password Reset Link'. 3) Confirmation email will be sent to your email address. 4) Log in with the temporary password in the email and change the password.
1) Log in and click 'My Page' on the upper right side of the page. 2. Click 'Customer Information' 3. Input 'Current Password', 'New Password', then 'Comfirm Your Password' 4) Click 'Save Change' to complete the password change.
Follow the steps below to add or delete the shipping address.
* Add shipping address 1) Click 'My Page' on the upper right side of the page. 2) Click 'Address Book'. 3) Click the 'New Address' button to register a new address. 4) Click 'Edit' if you'd like to edit existing address.
* Delete shipping address 1) Click the 'Edit' button for the address you'd like to delete. 2) Click 'Delete' on the lower side to delete the address. * You can not delete the default address.
After deleting the account, you can not sign up with the same ID within 30 days. Personal information and order history of the previous account will not be restored even when the account is recreated with the same ID.
Q
What happens to my coupons and mileage after I delete my account?
Customer Center is closed on Weekends and Public Holidays based on Korea time (GMT +9H). If you have a question, please contact via '1:1 Customer Support' in 'My Page' or email contact@boxobliss.com. Please include the Order # and item name for faster assistance regarding order & shipping inquiries.
Q
Can I combine my personal information and order history if I signed up with 2 IDs?
For transparent membership grading purposes, only 1 ID per member is acceptable.
Personal information and order history can not be integrated so please check if there are any previous membership details prior to joining.
You can make your payment through the following credit cards when ordering on Box o’ Bliss: VISA, MasterCard, American Express, JCB, UnionPay.
(Note: Payment errors may occur if the country where the transaction is taking place differs from the country where the card was issued.)
If the payment did not go through, please try again after awhile. If the payment went through without the order being placed, please leave your order and payment information on 'My Page' > '1:1 Customer Support' or via email to contact@boxobliss.com.
If the payment was successful, you can confirm the payment via 'Your Order/Shipping Status' in 'My Page'.
1) Log in and click 'My Page' on the upper right side of the page. 2) Click 'Your Order/Shipping Status'. 3) View 'Completed Payment' in the order history.
Q
Can I cancel the order when the order is 'Shipping in Korea' or 'In Transit' after the payment is completed?
If the shipping status is 'Shipping in Korea' or 'In Transit', you can not cancel the order. Even if you request to cancel the order, the request will not go through. Follow the steps below for normal cancellation process :
1) Log in and click 'My Page' on the upper right side of the page. 2) Click 'Your Order/Shipping Status'. 3) Click 'View' 4) Click 'Cancel Order'.
Payment method can not be changed once the order is placed. If you'd like to change the payment method, please cancel the order and re-order. However, if the products are already 'In Preparation', you can not cancel the order.
Q
How to change the quantity / size / color & etc. of my ordered items
You can not change the quantity / size / color & etc of the ordered item once the order is placed. If you'd like to change the order details, please cancel and re-order. However, if the products are already 'In Preparation', you can not cancel the order.
Product prices are not inclusive of any duties and taxes. Recipient is responsible for the payment of any customs duties so please contact your country's customs authorities for more information on customs clearance information and regulations. Please understand that we do not accept refunds and exchanges caused by the imposition of duties and that Box o' Bliss owes no responsibilities.
When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tax imposed on goods when transported across international borders. Your order may be subject to customs duties if the total amount exceeds $800.
Box o' Bliss is not responsible for customs duties. Customs duties may occur in while going through the import procedure in the destination country and the Recipient must pay the duties. Orders over $800 may be subject to customs duties. For more information on customs clearance regulations by country, please contact your country's customs authorities. Please understand that we do not accept refunds and exchanges caused by the imposition of duties and that Box o' Bliss owes no responsibilities.
Customs policies may differ by country. For more information on customs clearance regulations by country, please contact your country's customs authorities.
You will receive an automatic refund using the method you paid when ordering. Depending on the payment method, the duration of the refund may vary. Credit card refunds follow the policy of the credit card company, so please contact the credit card company for more details.
If the ordered item is out of stock or if there was an unexpected issue, the order is automatically cancelled.
In this case, we issue refunds based on the original payment method. Please contact '1:1 Customer Support' in 'My Page' for more help.
You can get return/refund if you received a wrong item.
* How to Request Click 'My Page' then '1:1 Customer Support' or email contact@boxobliss.com with your order information and reason for return then follow the steps to complete the refund.
Q
Can I reject and return the item upon receiving it?
Returns and exchanges will not be accepted if they are simply due to change of mind.
* Change of mind or dissatisfaction with color or size will not be accepted. Only with product defect/incorrect advertising, returns and exchanges are accepted.
Q
Can I exchange / return the product upon receiving it? What is your return policy?
Box o' Bliss does not accept exchanges due to the internal policy, but refunds can be made if there is a product defect.
* Reason for Return
- Damaged product, wrong product shipped, wrong product information, etc - when Box o' Bliss is at fault.
- Refunds for change of size, color or change of mind will not be accepted.
- Depending on the product, if the item tag is misplaced, box or label / wrapping is damaged, if a free gift is damaged, misplaced, washed, altered or thrown away, refunds will not be accepted.
* Return Period
If the wrong product was shipped or there was a defective product, you can get a refund within 3 months after receiving the product or 30 days after being aware of such information.
* How to Request a Refund
1) Log in then click 'My Page' on upper right side of the page.
2) Fill in the reason for return and attach files in '1:1 Customer Support'.
* Please refer to the following email from Customer Center for the return shipping address after the return request is accepted.
Or contact via '1:1 Customer Support' for faster assistance.
* If there was a product defect, Box o' Bliss will be responsible for the return shipping fee and all order amount will be refunded.
You will receive an automatic refund using the method you paid when ordering. Depending on the payment method, the duration of the refund may vary. Credit card refunds follow the policy of the credit card company, so please contact the credit card company for more details.