You can make your payment through the following credit cards when ordering on Box o'Bliss: VISA, MasterCard, American Express, JCB, UnionPay. Payments via PayPal is also currently accepted and additional payment methods will be continuously added. 
(Note: Payment errors may occur if the country where the transaction is taking place differs from the country where the card was issued. In this case, please contact the credit card issuer.)

The payment method can not be changed once the order is placed. If you'd like to change the payment method, please cancel the order and re-order. However, if the products are already "In Preparation", you can not cancel the order. Please leave us a message via the contact us page with your order and payment information.

Transaction Failed? Check for possible reasons.

Usually, the problem is one of the following when the transaction fails:

Expired Card / Entered wrong information
- Please recheck your card information and make sure that it is valid

Foreign Transaction Blocked
- Box o'Bliss shows the price in dollars as a reference, but the actual payment is made in KRW.
- Please check with your card company that there is no issue with making the transaction for the amount in KRW.

3D Secure Verification is not set up
- To prevent fraudulent transactions, Box o'Bliss only accepts transactions of 3D Secure Certified cards.
- After entering your card information, 3D Secure Certified cards will go through a self-verification process provided by the credit card issuer.
- Transaction process is completed after this verification step.

To complete your purchase on Box o'Bliss, please contact your card company and have all these issues cleared.

For questions regarding the 3D Secure Verification policy for your credit card, please check the link below.

➣Mastercard: SecureCode
➣Visa: Visa Secure
➣UnionPay
➣JCB: J/Secure

Product prices are not inclusive of any duties and taxes. The recipient is responsible for the payment of any customs duties so please contact your country's customs authorities for more information on customs clearance information and regulations. Please understand that we do not accept refunds and exchanges caused by the imposition of duties and that Box o'Bliss owes no responsibilities.

You can not change the quantity/size/color & etc of the ordered item once the order is placed. If you'd like to change the order details, please cancel and re-order.

However, if the products are already "In Preparation", you can not cancel the order. Please leave us a message via the contact us page with your order and payment information.

Follow the steps below to check your order history :
1)  Log in and click 'My Page' on the upper right side of the page.
2) Click 'My Page' then 'My Orders' to see your order history

It will follow the card company policy.
Please contact the credit card company for details.

All orders at Box o'Bliss are shipped internationally from Korea. It will take about 2-5 business days to arrive at the Box o'Bliss warehouse upon initial product preparation.

After leaving our warehouse, it usually takes 6-14 business days for the product to be delivered.     

Box o'Bliss delivers your product through the most competitive multinational carrier specializing in making shipments to your country.

Follow the steps below to track your order:
1) Log in and click the 'My Page' icon on the upper right side of the page.
2) Click 'My Order'
3) Then click 'Tracking Information' to track your order.

Customers cannot choose the delivery date and time.

The shipping address can't be changed once an order is placed. If you need to change the shipping address, please cancel and re-order. However, if products are already "In Transit," you can not cancel the order. Please leave us a message via our contact us page for further assistance on changing the shipping address.

Shipping fees are automatically calculated by product weight, size, and carton destination. If additional shipping fees occur after the payment is completed, the Box o'Bliss team will reach out to you for further information about additional fees. Box o'Bliss is not responsible for any delays due to customs.

When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tax imposed on goods when transported across international borders. Custom duties could be imposed according to the country's customs regulations. 

Box o'Bliss is not responsible for customs duties.

Customs duties may occur while going through the import procedure in the destination country and the Recipient must pay the duties. Custom duties could be imposed according to the country's customs regulations. 
For more information on customs clearance regulations by country, please contact your country's customs authorities. Please understand that we do not accept refunds and exchanges caused by the imposition of duties and that Box o'Bliss owes no responsibilities.

If you haven't received your order, please contact '1:1 Customer Support' on 'My Page' with your order information for help. If you denied accepting the package due to a change of mind or customs duties, your order amount will not be refunded

Your order may arrive separately if the items exceeded the maximum box quantity or volume.
 Follow the steps below to track your order :
 1) Log in and click 'My Page' on the upper right side of the page.
 2) Click 'My Page' then 'Your Order/Shipping Status.
 3) Click 'View' and then 'Shipping Status' to track your order.    

'Please contact via '1:1 Customer Support' on 'My Page' or email contact@boxobliss.com with your order information and inquiry.     

Follow the steps below to add or delete your shipping address.

Add shipping address
1) Click the 'My Page' icon on the upper right side of the page.
2) Click 'My Adress'
3)  Click the 'New Adress' Input your address information
4)  Click "Save" if you'd like to edit the existing address.

Edit shipping  address
1) Click 'Edit' in the address book

Delete shipping address
1) Go to the 'My Adress' page.
2) Click "Delete" on the right side of the address to remove it. 
* You can not delete the default address.

All products purchased at Box o'Bliss are shipped internationally from Korea. However, the product origin may differ by item so please see the item description. 

Box o'Bliss carries only high-quality products.
1. We only sell officially licensed products.
2. All products are carefully selected by our MD team.

 Please refer to the item description on the item page for more information about the product.
 Please contact us for further assistance via '1:1 Customer Support 

You can search for items by category, brand, curation, or keyword.
Please use the menu on the upper left side to search by category, brand, or curation.

Please refer to the item description on the item page for more information about the product.
If you already received the product, please see the package for the production date or the best before date.

Box o' Bliss does not accept exchanges due to the internal policy, but refunds can be made if there is a product defect.

• Reason for Return
  - Damaged product, wrong product shipped, wrong product information, etc - when Box o' Bliss is at fault.
  - Refunds for change of size, color, or change of mind will not be accepted.
  - Depending on the product, if the item tag is misplaced, the box or label/wrapping is damaged, and if a free gift is damaged, misplaced, washed, altered, or thrown away, refunds will not be accepted.
  
  
• Return Period
  If the wrong product was shipped or there was a defective product, you can get a refund within 3 months after receiving the product or 30 days after being aware of such information.
  
  
• How to Request a Refund
  1) Log in then click 'My Page' on the upper right side of the page.
  2) Fill in the reason for return and attach files in '1:1 Customer Support.
  
  
• Please refer to the following email from Customer Center for the return shipping address after the return request is accepted. Or contact via '1:1 Customer Support' for faster assistance.
  
  

* If there was a product defect, Box o' Bliss will be responsible for the return shipping fee and all order amounts will be refunded.

You will receive an automatic refund using the method you paid when ordering. Depending on the payment method, the duration of the refund may vary. Credit card refunds follow the policy of the credit card company, so please contact the credit card company for more details.

Returns and exchanges will not be accepted if they are simply due to a change of mind.

*A change of mind or dissatisfaction with color or size will not be accepted. Only in the case where there is a product defect/incorrect advertising, returns and exchanges are accepted.

If the ordered item is out of stock or if there was an unexpected issue, the order could be automatically canceled. In this case, we issue refunds based on the original payment method. Please contact '1:1 Customer Support' on 'My Page'  or email contact@boxobliss.com for more help.

Partial order cancellation is not possible. Please cancel the entire order and re-order.

* However, if the products are already 'In Preparation', you can not cancel the order.

* Even if you request to cancel the order, you cannot cancel the order after the delivery has already started. 

You will receive an automatic refund using the method you paid when ordering. Depending on the payment method, the duration of the refund may vary.
Credit card refunds follow the policy of the credit card company, so please contact the credit card company for more details.

You can get a return/refund if you received the wrong item.

*How to Request:
Click 'My Page' then '1:1 Customer Support' or email contact@boxobliss.com with your order information and reason for a return then follow the steps to complete the refund.

If the item is damaged or if there was an error with the delivery, we will gladly accept merchandise exchange or refund.

*Return Period: 
You may return it for a refund within 7 business days of the delivery date.


Follow the steps below for a refund:
Go to 'My Page' then fill out your information, order # and reason for return in '1:1 Customer Support' and follow the steps to complete the refund.

Box o' Bliss is responsible for the return shipping fee if the refund is due to damaged item / wrong delivery.

You can sign up by creating a new Box o'Bliss account using your email address or by using your existing social media/other web accounts.

E-mail Verification
Click the 'My Page'  icon on the upper right corner of the page, then select "Join" and fill in the information to create an account.

Social Media/Other Web Account Login
Click "Sign In" on the upper right corner of the page and choose from "Gmail", "Facebook" and "KaKao".    

[KST] Mon~Fri 10:00~18:00 (GMT +9H)

Our Customer Service Center is closed on Weekends and Public Holidays based on Korean time (GMT +9H). If you have a question, please leave us a message via the contact us page. Please include the Order # and item name for faster assistance regarding order & shipping inquiries.     

 Follow the steps below to change your personal information:
 1) Log in then click the 'My Page' icon on the upper right side of the page.
 2)  Changes can be made in the 'My Information section.

Follow the steps below to reset your password:
 1) Log in and click the 'My Page' icon on the upper right side of the page.
 2) Click 'My Information 
 3) Input 'Current Password', 'New Password', then 'Confirm Your Password
 4)  Click ' Save Changes to complete the password change.    

Follow the steps below to reset your password:
 1)  Click "Forgot Your Password" on the login page.
 2) Fill out your email address and click  'Send Password Reset Link.
 3) A confirmation email will be sent to your email address.
 4) Log in with the temporary password in the email and change the password.

 Follow the steps below to delete your account :
 1) Log in and click 'My Page' on the upper right side of the page.
 2) Click 'My Page' then 'Customer Information' and 'Delete My Account.

All coupons and mileage will automatically expire and will not be restored upon re-enrollment after the account is deleted.

After deleting the account, you can not sign up with the same ID within 30 days. Personal information and order history of the previous account will not be restored even when the account is recreated with the same ID.

You can leave a review only on purchased items.
Follow the steps below to write a review post-purchase.
1)Log in and click the "My Page" icon on the upper right side of the page.
2)Click "My Order."
3)Click " Review" in the purchase history.
4(Click 'Write Review' and complete your review.